Nexera Refund: How the 28-Day Policy Works

Refund policies are usually written to be technically accurate and practically unreadable. The useful version fits in a paragraph: where you bought it determines who handles the refund, there's a 28-day window for one of those routes, and cancelling a subscription isn't the same thing as getting money back. Here's how a Nexera refund works in each case, including the detail most people get wrong about when the clock starts.

Two Routes, Two Sets of Rules

The single most important thing to establish is where the payment came from, because the two routes don't overlap at all.

If you're not sure which applies, check the receipt. One from Apple or Google means the store processed the payment and the store handles the refund - the developer can't issue it, regardless of what its own policy says.

The 28-Day Money-Back Guarantee

For purchases made through the website, a 28-day money-back guarantee applies. Contact support within 28 calendar days of the purchase and request a full refund, including the email address linked to the account.

The detail that trips people up is when those 28 days start. The clock begins when the payment is confirmed and charged - the trial payment if there was one, otherwise the first subscription payment. It does not start from when you registered an account or first opened the app, which can be days or weeks earlier.

Once approved, refunds are issued within two business days. The money then takes up to ten business days to appear back on the card, depending on the bank. That gap between "issued" and "visible in my account" accounts for a fair share of the follow-up emails in any refund process, and it's worth knowing before assuming something went wrong.

Requesting a Refund From the App Stores

Store purchases follow each store's process:

• For iOS, submit a request through Apple's reportaproblem page, signed in with the Apple ID used for the purchase.
• For Android, use the order history in your Google Play account to request a refund on the relevant transaction.
• In either case, include the purchase date, the amount and a brief reason - the stores make their own decisions, and a request with specifics tends to go better than one without.

The outcome here is entirely the store's call. The developer has no ability to approve or reject it, and support can only point you to the right place. That isn't an evasion; it's how store billing works across every app on both platforms.

Three Things Worth Clearing Up

Cancelling and refunding are separate actions. Cancelling stops future charges and leaves your access running until the end of the paid period. It doesn't return money already taken. If you want both, you need to do both - and cancelling first doesn't affect your ability to request a refund.

The name on your bank statement may not say Nexera. Web payments are processed through authorised merchants of record, which are named in the published terms. An unfamiliar company name on a statement is worth checking against that list before assuming an unauthorised charge, because disputing a legitimate payment with your bank creates a slower problem than an email would have.

After 28 days, the guarantee no longer applies. That's the stated limit for web purchases. Separately, consumer protection law in your country may give you rights that exist regardless of a company's own policy, and those aren't cancelled out by a stated window - worth knowing if your situation is unusual.

If you bought on the website and you're inside 28 days of the first charge, email support with your account email and ask. If you bought through a store, go to the store. And if you're simply trying to stop future payments rather than recover a past one, cancellation is the thing you're looking for, not a refund request.